1. When conversing with others,

  A. I usually do most of the talking.

  B. I usually let the other person do most of the talking.

  C. I try to equalize my participation in the conversation.

2. When I first meet someone,

 A. I wait for the other person to make the introduction first.

 B. I introduce myself with a smile and offer a handshake.

 C. When I first meet someone, I hug the person.

3. I usually,

A. "warm-up" new conversations with small talk.

B. I usually avoid small talk and jump into more important matters.

C. I usually avoid starting conversations.

4. I usually,

A. Make an effort to remember and use peoples' names.

B. Don't pay attention to names as I tend to forget them.

C. Only learn the names of important people.

 5. I __________ use courtesy words and phrases - "Please," "Thank you," "You’re welcome," "I'm sorry."

A.  Frequently

B. Occasionally

C. Never

 6. I tend to,

 A. To be serious and don't smile often while conversing.

 B. Smile all the time while conversing.

 C. Smile at appropriate times while conversing.

7.  I ________make eye contact while conversing.

A. Always.

B. Sometimes.

C. Never.

8. While conversing,

A.  I hold my head still at all times.

B.  I nod my head at appropriate times.

C.  I nod my head constantly.

9. While conversing,

A.  I stand one-foot away from the person.

B.  I stand two- to three-feet away from the person.

C.  I stand five- to six-feet away from the person.

10. I often,

A.  Stand while talking to a person who is sitting.

B.  Sit while talking to a person who is sitting.

C.  Lean down while talking to a person who is sitting.

11. To end a conversation,

A. I often just leave.

B. I begin to look impatient hoping the person will get the hint.

C. I wrap up with a closing statement.

12.  If a co-worker has put on weight,

A. I say nothing about it.

B. I tell the person that he or she has changed in appearance.

C. I honestly tell the person that he or she looks fat.

13.  When I'm listening to the speaker,

A. I often cross my arms over my chest.

B.  I often lean back and turn my body away from the speaker.

C. I often lean slightly forward and face my body toward the speaker.

14. When I cross my leg,

A. I cross my leg facing the speaker.

B. I cross my leg away from the speaker.

C. I bob my foot.

15. While listening,

A. I tend to be distracted by things going on around me.

B. I listen for meaning and ask questions.

C. I watch the person speak, but I don't "hear" a word.

16.  When someone talks about an unfortunate or sad experience

A. I don't comment about it.

B. I try to change the subject.

C. I try to relate to the person's feelings and show sensitivity to his or her misfortune.

17. When I discuss a topic

A. I tend to talk about and focus on positive (good) aspects.

B. I tend to talk about and focus on the negative (bad) aspects.

C. I tend to complain.

18. When I have a negative opinion or comment

A. I just say it.

B. I lead in with a positive comment first.

C. I say nothing.

19. When I receive unfavorable feedback

A. I note where I need to improve.

B. I get angry and defensive.

C. I deny the problem, make excuses, or plead ignorance.

20. When I give a person negative feedback

A. I focus on the person's observable work or behavior and offer suggestions.

B. When I give a person negative feedback, I focus on what I don't like about the person.

C. I simply tell the person what to do right.

21. When I give a person negative feedback,

A. I do it around others so everyone can hear.

B. I do it in front of the supervisor.

C. I talk with the person alone in a private place.

22. When I disagree with a person,

 A. I listen first, ask questions for clarification, then disagree non-judgmentally.

 B. I quickly point out the person is wrong and why.

 C. When I disagree with a person, I say little or nothing.

23. When I'm in a group,

A. I tend to frown a lot.

B. I tend to smile and use humor at appropriate times.

C. I tend to be serious.

This last item has four choices (A, B, C or D). Which one best describes you?

24.  I am

A.  A "hands-on" person. I tend to: 

prefer hands-on experiences and activities; 

focus on tasks to be done; 

refrain from discussions; 

think in a logical and organized way; 

do things in an orderly way;  

have difficulty adjusting to change.

B. A "thinker." I tend to:

enjoy listening to a logical presentation of ideas; 

enjoy analyzing problems and finding systematic ways

to solve problems; 

enjoy creating models based on theory and information; 

like structure and organization; 

act slowly in making decisions; 

show more interest in ideas than people.

C. An "explorer." I tend to:

try things by trial and error; 

explore practical uses for ideas and theories; 

make decisions that provide quick solutions; 

decide quickly; 

take risks; 

enjoy change; 

rely more on people for information.

D.  A "free thinker." I tend to:

base views and opinions on feelings; 

enjoy tossing around ideas (brainstorming); 

approach and view problems and experiences from different perspectives; 

rely on intuition, not logic, for making decisions; 

dislike structure.